Service Level Agreement

SCHEDULE 2 – FEES

1. Existing Incerts customers [whole section]

2. Signing up to Taith360 only – not an existing Incerts customer

2.1 Any school that is not a customer of Incerts will be entitled to a free, 1 month, trial of Taith360. Upon expiry of this trial, the school must inform the Licensor in writing if they wish to continue using Taith360, or stop using the system.

SCHEDULE 2 – FEES

1. Intentionally omitted

​2. New Taith360 customers

2.1 Any school that is not a current customer will be entitled to a free, 1 month, trial of Taith360. Upon expiry of this trial, the school must inform the Licensor in writing if they wish to continue using Taith360, or stop using the system.

9. Termination

9.4 Where the parties have not agreed an initial 36 month term, the Licensee may terminate this Agreement by serving a 3-month notice to the Licensor. The Licensee shall be entitled to a pro rata refund for fully paid-up months subscription fees beyond the end of the 3-month notice period. Where the parties have agreed a 36 month initial term, the Licensee may terminate this agreement but will not be entitled to any refund of fees paid.

9. Termination

9.4 A Licensee may terminate this agreement but will not be entitled to any refund of fees paid.

18. Training

18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event. In the 14 days before the event, a 50% refund can be given for cancellations;

18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange. Schools may also be refunded if they find a replacement from another school who is willing to buy the place;

18. Training

18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event.

​18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange.

SCHEDULE 2 – FEES

4.3.2 10% discount of total 3 year cost if a Local Authority pays up front for the full 3 years (based on cost of system at time of initial invoice).

2. Term

2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notification must be sent by email to Cancellations must be provided in writing by email to accounts@assessment360.org.

2. Term

2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notifications must be provided in writing by email to accounts@assessment360.org.

8. Auditing

8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 3 years following the termination or natural expiry of this Agreement.

8. Auditing

8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 6 years following the termination or natural expiry of this Agreement.