SLA – Assessment360

The full Service Level Agreement (SLA) and Data Processing Agreement (DPA) can be viewed here.

We periodically review our policies and agreements, making changes to our documentation where needed. A history of these changes can be viewed below.

These updates are effective from 1st February 2023.

Please see a summary of the changes below:

Previous	New
SCHEDULE 2 – FEES 1. Existing Incerts customers [whole section] 2. Signing up to Taith360 only – not an existing Incerts customer 2.1 Any school that is not a customer of Incerts will be entitled to a free, 1 month, trial of Taith360. Upon expiry of this trial, the school must inform the Licensor in writing if they wish to continue using Taith360, or stop using the system.	SCHEDULE 2 – FEES 1. Intentionally omitted 2. New Taith360 customers 2.1 Any school that is not a current customer will be entitled to a free, 1 month, trial of Taith360. Upon expiry of this trial, the school must inform the Licensor in writing if they wish to continue using Taith360, or stop using the system.
9. Termination 9.4 Where the parties have not agreed an initial 36 month term, the Licensee may terminate this Agreement by serving a 3-month notice to the Licensor. The Licensee shall be entitled to a pro rata refund for fully paid-up months subscription fees beyond the end of the 3-month notice period. Where the parties have agreed a 36 month initial term, the Licensee may terminate this agreement but will not be entitled to any refund of fees paid.	9. Termination 9.4 A Licensee may terminate this agreement but will not be entitled to any refund of fees paid.
18. Training 18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event. In the 14 days before the event, a 50% refund can be given for cancellations; 18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange. Schools may also be refunded if they find a replacement from another school who is willing to buy the place;	18. Training 18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event. 18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange.

New

SCHEDULE 2 – FEES

1. Existing Incerts customers [whole section]

2. Signing up to Taith360 only – not an existing Incerts customer

2.1 Any school that is not a customer of Incerts will be entitled to a free, 1 month, trial of Taith360. Upon expiry of this trial, the school must inform the Licensor in writing if they wish to continue using Taith360, or stop using the system.

SCHEDULE 2 – FEES

1. Intentionally omitted

2. New Taith360 customers

2.1 Any school that is not a current customer will be entitled to a free, 1 month, trial of Taith360. Upon expiry of this trial, the school must inform the Licensor in writing if they wish to continue using Taith360, or stop using the system.

9. Termination

9.4 Where the parties have not agreed an initial 36 month term, the Licensee may terminate this Agreement by serving a 3-month notice to the Licensor. The Licensee shall be entitled to a pro rata refund for fully paid-up months subscription fees beyond the end of the 3-month notice period. Where the parties have agreed a 36 month initial term, the Licensee may terminate this agreement but will not be entitled to any refund of fees paid.

9. Termination

9.4 A Licensee may terminate this agreement but will not be entitled to any refund of fees paid.

18. Training

18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event. In the 14 days before the event, a 50% refund can be given for cancellations;

18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange. Schools may also be refunded if they find a replacement from another school who is willing to buy the place;

18. Training

18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event.

These updates are effective from 1st February 2024.

Please see a summary of the changes below:

Previous	New
	SCHEDULE 2 – FEES 4.3.2 10% discount of total 3 year cost if a Local Authority pays up front for the full 3 years (based on cost of system at time of initial invoice).
2. Term 2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notification must be sent by email to Cancellations must be provided in writing by email to accounts@assessment360.org.	2. Term 2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notifications must be provided in writing by email to accounts@assessment360.org.
8. Auditing 8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 3 years following the termination or natural expiry of this Agreement.	8. Auditing 8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 6 years following the termination or natural expiry of this Agreement.

New

SCHEDULE 2 – FEES

4.3.2 10% discount of total 3 year cost if a Local Authority pays up front for the full 3 years (based on cost of system at time of initial invoice).

2. Term

2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notification must be sent by email to Cancellations must be provided in writing by email to accounts@assessment360.org.

2. Term

2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notifications must be provided in writing by email to accounts@assessment360.org.

8. Auditing

8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 3 years following the termination or natural expiry of this Agreement.

8. Auditing

8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 6 years following the termination or natural expiry of this Agreement.

These updates are effective from 1st February 2025.

Please see a summary of the changes below:

Previous	New
Term 2.1 This Agreement and the licence granted hereunder shall take effect upon the Effective Date and shall continue for a period of either 12 months or 36 months (as agreed in advance of this Agreement in writing between the parties) unless otherwise terminated in accordance with clause 9. 2.2 At the end of the Term, the Agreement will be automatically renewed for a further 12-month periods (“renewed term”) unless the Licensee notifies the Licensor within 30 days of the end of the term and each successive renewed term, that it wishes to opt out of this auto renewal. Cancellation notifications must be provided in writing by email to accounts@assessment360.org.	Term 2.1 The Term of this Agreement and the licence granted hereunder shall take effect upon the Effective Date and shall continue until 31^st March, unless otherwise terminated in accordance with clause 9. 2.2 If entering into a 36-month Agreement, the 36 month Term must commence from 1^st April. Any usage of the Software prior to 1^st April will be subject to clause 2.1. 2.3 At the end of each Term, the Agreement will be automatically renewed for a further 12-month period (“renewed term”) unless the Licensee notifies the Licensor prior to the end of the Term that it wishes to opt out of this auto renewal. Cancellation notifications must be provided in writing by email to accounts@assessment360.org.
6.2.2.2 Available 8:00 A.M. to 4:30 P.M. Monday – Friday;	6.2.2.2 Available 8:30 A.M. to 4:30 P.M. Monday – Friday;
6.2.3.4 Monitored 8:00 A.M. to 4:30 P.M. Monday – Friday;	6.2.3.4 Monitored 8:30 A.M. to 4:30 P.M. Monday – Friday;
For the avoidance of doubt, The Licensor is not obliged to carry out Support Services outside of the Licensor’s UK business hours (of 8.00 a.m. to 4.30 p.m., Mondays to Fridays, excluding public holidays) unless otherwise agreed between the parties.	For the avoidance of doubt, The Licensor is not obliged to carry out Support Services outside of the Licensor’s UK business hours (of 8.30 a.m. to 4.30 p.m., Mondays to Fridays, excluding public holidays) unless otherwise agreed between the parties.
6.4 In the event that the defect is not resolved within appropriate timescales the Licensee may escalate the problem to the support manager.	6.4 In the event that the defect is not resolved within appropriate timescales the Licensee may escalate the problem to the Chief Operating Officer.
	7.3 If the Licensee opts to add a hitherto excluded year group to the Software at the start of the academic year, this will result in an additional invoice being generated. This invoice will be generated based on the number of pupils in the added year, and the cost per pupil set out at the start of the financial year.
8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 3 years following the termination or natural expiry of this Agreement.	8.1 Both Parties agree to maintain accurate, complete, and detailed records relating to this Agreement, from the Effective Date and for a period of 6 years following the termination or natural expiry of this Agreement.
9.6 No termination shall be effective until such time as the Licensee has fully completed the necessary data retention form sent to them by the Licensor.	9.6 Intentionally omitted.
18.2.2.1 Places may be cancelled for a full refund up to 14 days before the event. In the 14 days before the event, a 50% refund can be given for cancellations;	18.2.2.1 Places may be cancelled for a full refund up to 14 days before the date of the original booking;
18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange. Schools may also be refunded if they find a replacement from another school who is willing to buy the place;	18.2.2.3 If it becomes apparent during the 14 days before the event that a school/trainee will be unable to attend, schools are advised to find another member of staff to attend in their place or to rearrange the training session, but to inform the Licensor of the change or dates they wish to rearrange;

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